FAQs

Can't find the answers you're looking for? Find some of our Frequently Asked Questions below!

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If you still can't find the answer, please drop us an email TheLittleBoxOfHappy@gmail.com and we will reply within 24 hours.

How much is shipping?

We offer free UK shipping on all orders! We also ship internationally (everywhere!) for £4.



Do you ship internationally?

Yes! We ship internationally (anywhere outside of the UK) for £4. These packages should arrive in 3-14 working days, depending on your location.



How long does it take for my parcel to arrive?

Due to the personalised nature of our boxes, many products are made to order and take time to create. We aim to ship all boxes out within 3 days of placing your order. Your parcel should then arrive between 1-7 days after you recieve shipping confirmation, or 3-14 days for international orders!



Can I return my box?

As many of our boxes and personalised and made to order, we do not accept returns. If any of your items arrived damaged or you are not happy with your product, please email TheLittleBoxOfHappy@gmail.com and we can send you out a new one.



I want to order multiple boxes to different addresses. How do I do this?

You can either submit a different order for each address (if you create an account with us, you should be able to check out really easily!) Alternatively, you can add all boxes to one order, add your billing address as the shipping address and add a note that these are being delivered to seperate locations. If you then email TheLittleBoxOfHappy@gmail.com with the addresses you would like each box to go to, we can sort this out for you.



Do you do Student/ NHS Discount?

Yes! We offer 10% off to Students and NHS staff - all you have to do is email a copy of your ID to TheLittleBoxOfHappy@gmail.com (please feel free to hide any personal information, all we need is to see your name and the expiry date) and we will email you back a unique 10% off voucher code.



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